Skip to Content

Employment Discrimination Complaint Procedure

Sherree Hall Crowder
Tennessee Department of Transportation
Civil Rights Office, Deputy Director
Affirmative Action Program
505 Deaderick Street, Suite 1800
Nashville, TN 37243
Phone: 615.741.3681


Employment Complaint Procedure

One of the responsibilities of the Civil Rights Office is to receive and investigate complaints. The purpose of the complaint procedure is to provide a mechanism for the resolution of discrimination issues at the state level, rather than require the complainant resorting to resolution  at the federal level.

Title II regulations do not stipulate procedures for the grievance procedure. TDOT uses a grievance procedure that is already in place. View TDOT's Disability Discrimination Policy (PDF).

Public Concerns and Suggestions
If anyone has concerns, suggestions or complaints about public access to any of TDOT’s facilities, buildings or programs, they may contact the Public Accessibility Office.

The grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs, or benefits by the Tennessee Department of Transportation.

The complaint should be in writing, if possible, and contain information about the alleged discrimination including name, address, phone number of complainant and location, date, and description of the situation. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

Download (PDF) TDOT's Disability Discrimination Policy and complaint form. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA/504 Coordinator
Margaret Zeman Mahler
Tennessee Department of Transportation
505 Deaderick St., Suite 400
Nashville, TN 37243
Phone: 615-741-4984 TTY: 615-253-8311