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Office of Incident Management

Transportation Management Center
6603 Centennial Boulevard
Nashville, TN 37243

How to Contact HELP

HELP Program operators patrol the busiest interstate routes in Nashville, Knoxville and Memphis and Chattanooga to provide quick response for any highway incident that could cause traffic problems.

HELP Truck Hours:
Tuesday thru Friday: 5:00 am to 10:30 pm
Saturday; 8:30 am to 8:30 pm
Sunday;   9:30 am to 8:30 am
Monday;   6:00 am to 8:30 am

HELP Holiday’s; Thanksgiving Day,  Christmas Day, New Year’s Day

TMC Hours are 24/7 except for Thanksgiving Day,  Christmas Day, New Year’s Day

The operators are able to respond to motorists in need as they provide coverage of their assigned route, so there is no direct number to call for service.

In the event assistance is needed outside our patrol area, motorists may call *THP (*847) when emergency aid is needed on Tennessee’s highways. The THP dispatcher will contact our HELP Patrol if the incident is near one of our service areas.

You can get word to us that you or another motorist needs assistance by calling one of the following numbers, which are operated by local law enforcement agencies:

  • Chattanooga - 423-698-2525
  • Knoxville - 865-215-4010
  • Memphis - 901-545-2677 or 901-495-1180 (Shelby County)
  • Nashville - 615-862-8600

Even when you call these numbers, we may not be able to guarantee assistance in every situation. The priority of the HELP program is to deal with major incidents that impact the largest numbers of travelers, and HELP trucks are sometimes pulled off their regular routes for long periods to assist at major incident scenes.